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COMMON TECHNICAL QUESTIONS AND ANSWERS: ·
INTERNET / WEB SITE POP UPS: o Q: You go a
website and suddenly something pops up then lots of windows pop up. What do I do? o A: Resist the
inclination to close the popups! Stop
clicking the mouse immediately! Clicking on pop ups can install rogue software
to your computer! The first thing to
do is to simultaneously PRESS CTRL ALT and DEL on your keyboard, then choose
TASK MANAGER, then click on the TAB - APPLICATIONS. Look for every instance of Internet
Explorer or what ever browser you are using, if there are multiples of
Internet Explorer running, click in the list Internet Explorer and CHOOSE END
TASK. Be sure to do this for each
instance of Internet Explorer that you find in the task list. Next, reboot your computer. After the reboot, if you know how, clear
your browser cache. At this point the
machine will hopefully function normally, if not, then it should be looked at
to see if rogue software got into the machine. ·
MICROSOFT OUTLOOK o Q: A column
heading in the Outlook inbox such as Subject, From or To column has gone
away. How do I get that back? o A: Hover the
mouse over any of the columns and RIGHT CLICK, then LEFT CLICK on FIELD
CHOOSER, find the field in the list that is missing, then DRAG it into the
column area and let go. Once it is
there, it can be dragged back and forth for placement purposes. ·
MICROSOFT WINDOWS 7 o Q: What setting
should I use for Windows Updates? o A: Never
update. We don’t recommend using the
Microsoft recommendation to run Windows updates automatically. Even it you tell Windows update to download
the updates and let you choose when to install them, the updates will install
on their own. The support calls we
receive on this, go like this. My
machine is running very slowly, so I rebooted and now it says configuring
update, do not power off the computer.
They should not have rebooted, we could have walked them into turning
updates off which would return the machine to normal. Instead, we now must wait out up to an hour
and a half for the update to finish.
If it doesn’t finish in 1.5 hours, call and we’ll take next
steps. If it does finish, call anyway,
so we can turn the Windows update function off. Typically, the process
finishes and the machine returns to normal.
The problem is, this interfered with the users workflow because they
had to wait for updates to finish in the middle of their day. |
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© PC Tutor, Ltd.. All Rights Reserved |
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